TESTIMONIALS

Dear Christine,

Thank you for all your feedback and advice. You are fantastic at your job and I can see why everyone raves about you.

Alan Moyle.
Photobat Launceston

I attended the Environ presentation last night hosted by Monique Kode and I'd just like to say that I found your brief training session so inspiring. I'm glad I wrote down a lot of what you said as I know it will come in handy time and again in the future.

Thank you so much,
Lel Cooper

Dear Christine,

Thank you again for your wonderful skills and enthusiasm, which always make any course you run a success.

Mark Jeffrey
Site Manager
Choose Employment
Launceston

The Defining Edge has proven to be a very valuable resource to say the least.

I have very successfully honed my customer service skills over the past twenty years, yet there is always something to be learned or improved upon, which in turn enables us to be better at what we do differently from the "rest".

The course I attended, which was held by Christine, has imparted countless strategies, which once implemented, can effectively manage commonplace issues affecting many businesses in the service industry. These strategies are geared to improving the overall performance of the business, interaction between colleagues and Management, and in particular enhancing the customer experience, giving you an edge and setting you apart from any competitors.

Thank you Christine, you're a Gem.

Angela Darke
Manager
City Automotive Mornington

Hi Christine,

Thank you for your inspiring presentation. I believe every event we have in Triabunna helps the town and its people to grow and develop.

Britt Steiner
Owner/Manager
Gallery Artspaces

Dear Christine,

I would like to thank you for your wonderful and insightful training that you facilitated for our Employment Pathway Final Step program.

Your professionalism, knowledge, flexibility and ability to relate to all our clients made the whole course a resounding success. Our clients learnt and enjoyed the experience and examples you provided.

It is very inspiring to work with a truly professional and thorough person who imparts such powerful knowledge.

I would recommend anyone in business to place their trust in Christine to enhance the skills and knowledge of their clients and to move them forward to a better destination, be it personally or professionally.

We look forward to continuing a strong relationship with Christine and The Defining Edge.

Yours faithfully
Mark Jeffrey
Site Manager
Choose Employment
Launceston

"I recently had the priviledge of attending an event with Christine Hepburn of The Defining Edge, and found it to be the most inspiring and helpful customer service presentation I have ever attended. Being in the travel industry for over twenty years and being extremely passionate about service excellence, I have attended many seminars on this important topic, but none have come close to Christine's! I would recommend everyone to attend a Defining Edge seminar … Christine exudes professionalism and credibility which is so rare today!"

Dear Christine,

I would like to thank you for sharing your knowledge and experience with us at the Exceptional Customer Experience Workshop.

In just one day you did magic with our business, we feel now confident enough knowing our clients will receive a service at the top level of excellence, what they really deserve. This will help us fulfill our desire to set a new standard of excellence in Australia and grow our business in a sustainable and rewarding way.

It is very inspiring to meet someone with such a level of congruence; you are the perfect portrait of excellence. It is an honour to have you as our mentor in this particular area of our business and lives.

I would recommend anyone in business to invest their time and resources on enhancing their customer service and do so with the best in her field.

We look forward to sharing our journey of creating exceptional experiences to our clients and associates.

With warm regards,
Mariana Suarez
Marketing and Client Services
Lannex IT Solutions

We found Christine to be totally engaging with our staff, putting them at ease very early on.

To have a training company back up our own in-house training was invaluable to us and confirms the importance of exceptional customer service.

Christine's approach and style of training is easy to follow and understand. Having our staff be part of the problem solving in examples used, put them in good stead for real life situations.

We would highly recommend The Defining Edge to anyone and will certainly be using them in the future.

Theresa Streefland
Owner Cocobean Chocolate Launceston
Winner Service Excellence Awards 2010
Winner Business Excellence Awards 2010

"I had the privilege of being a participant in Christine Hepburn’s training course on passion and customer service. I have to say she is very passionate herself and the tools she gave us have well equipped us to go back and do a fantastic job across many different types of businesses and take our business to a new level. I have no hesitation in recommending Christine to any business at all. She will be a fantastic asset in training with content which will be an asset to your business."

Janene Forlong
Echelon Concepts NZ

"I have been privileged to have been trained by Christine Hepburn. I really enjoyed the training where she taught us how to be passionate about customer service. It is something everyone should do, especially when you are in business and have people coming through your door. I loved the training Christine. Thank you so much and I will definitely be back for more. "

Brenda Bell
Zimbabwe Training Institute

"The Defining Edge doesn’t just offer training, they inspire exceptional results through experience and passion. "

Benjamin Martin,
Owner, Glasshaus Couture Eyewear, Launceston.